Refund policy

Refund & Return Policy

Last Updated: July 25, 2026

Thank you for shopping with us! We strive to ensure every customer is satisfied with their purchase. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging where possible.

  • Not show signs of washing, damage, stains, or odors.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear and intimate apparel.

  • Swimwear (unless the hygiene seal is intact).

  • Earrings and certain accessories.

  • Gift cards.

  • Clearance or final sale items.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us with your order number and photos of the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number.

  • Clear photos of the item.

  • A brief description of the issue.

We will work to resolve the problem as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged or defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team with your order number and details of your request.

We appreciate your support and thank you for shopping with us!